paper love stories

terms and conditions

Please take a few minutes to read through the following points, as once an order has been placed you agree to be bound by these terms. My terms and conditions cover all orders made either online or custom, and may be subject to revision at any time. 

Designs

Copyright and all other intellectual property rights are retained by Lauren McAteer (at The Cross-Eyed Fox) for all material (including without limitation: designs, artwork, photographs, logos and any custom order designs).

Orders, samples, custom designs and any website content are for your personal use only, and may not in any way be copied, reproduced, distributed or re-sold. Using any of my products, copyright or intellectual property for commercial or marketing purposes is strictly prohibited unless you have received express prior written permission from myself. I reserve the right to photograph all and any orders for my own marketing purposes.

YOUR ORDER

When providing wording or guest names to accompany your order, please make sure there are no errors. This information is copied directly from your original text and I am not responsible for any mistakes.

Due to the nature of the laser cutting process, please expect some burn marks to be present and slight variations between each piece. Lighter card colours show burn marks more prominently, if you’d like to reduce the burn marks visible please choose from the darker card colours. Burn marks are not accepted as a reason for returns.

Card stock thickness/weight and colours may vary depending on the finish and colour. Ranging between 240gsm and 300gsm.

Care should be taken when handling any stationery or favours, they are sometimes quite delicate and can get damaged when handling or placing in envelopes etc.

If you are provided with an artwork preview, please make sure all the details are correct. I allow up to three sets of amendments and any changes made once artwork has been signed off may incur an additional design charge.

Please note there may be variations in the printed colours of invitations and accompanying inserts due to the print process. Colours may also differ from any printed sample sets received in advance of your order or from digital artwork previews and proofs.

PRICE LISTS & QUOTes

Price lists and quotations are correct at the time of receipt, and I reserve the right to amend prices at any time.

PAYMENT

Payment must be made in full (including delivery charges) before design/production of your order will start.

PRODUCTION TIMES

Orders can take between 4 - 8 weeks to produce, as everything made is bespoke.
You will be advised of an estimated production time once an order has been placed or by enquiry. However please do email me if you've a specific date you need items for and I'll try my very best to accommodate!


CANCELLATIONS & RETURNS

If an order is cancelled before production has started, I can see if a proportionate refund is possible based on whether materials have been ordered in and how much design time has been undertaken. Buyers are responsible for any postage and return postage costs. Returns must be marked as 'Return' or any fees or customs charges incurred will be deducted from the refund - items must be returned in the same condition. Items must be returned in original condition, in the original packaging and by a recorded delivery method.

Once an order has been passed to print or laser cutting, unfortunately no refund will be available except any delivery charges invoiced for (if no delivery has taken place).

All orders are made bespoke and we are unable to accept returns or exchanges unless delivered damaged. All damages must be reported within 10 working days of receiving the item to ensure any postal insurance remains valid.

All products are manufactured and sold from the U.K, sold according to U.K law and any action will be taken through a U.K court.




U.K Delivery

As all products are made bespoke I only post items through Recorded Delivery methods except for samples which are sent standard 1st Class Royal Mail.

Please make sure the correct delivery address is given when placing an order. I am not liable for any items which have not been received due to incorrect details. Delivery estimates are advised by the postal service provider, and I am not responsible for lost or delayed post.



INTERNATIONAL ORDERS

International orders are always welcome!

Please be aware you may be charged custom duty/tax on your order. It is the sole responsibility of the customer to check import taxes/charges in their destination country before ordering and pay any costs this may incur.

International Delivery for Sample Orders - shipped with Royal Mail on a International Standard shipping. (1-2 week delivery aim. Not tracked.)

International Delivery Full Orders - All items sent by Royal Mail International Tracked and may sometimes require a signature.





privacy policy

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WHAT HAPPENS WITH YOUR INFORMATION?

When you purchase something from The Cross-Eyed Fox, as part of the buying and selling process, I collect the personal information you give such as your name, address and email address.

When you browse The Cross-Eyed Fox, the website also automatically receives your computer’s internet protocol (IP) address in order to provide Google and Hosting Services with information that helps them learn about your browser and operating system.

Email marketing: With your permission, I may send you emails about new products and other updates.

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CONSENT

How do you get my consent? When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to me collecting this data and using it for that specific reason only.

If your personal information is asked for a secondary reason, like marketing, I will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you may withdraw your consent for me; to contact you or continue to collect, use or disclosure your information. This can be done by contacting admin@thecrosseyedfox.com or in writing:
The Cross-Eyed Fox, Bushell Street Mill, Bushell Street, Preston, LANCS, PR1 2SP, United Kingdom

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DISCLOSURE

Your personal information my be disclosed if it is required by law to do so, or if you violate the Terms of Service.

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THIRD-PARTY SERVICES

In general, the third-party providers used by this website will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to The Cross-Eyed Fox.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required to provide to them for your purchase-related transactions.

For these providers, it is recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave The Cross-Eyed Fox website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or this website’s Terms & Conditions.

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SECURITY

To protect your personal information, all reasonable precautions are taken and industry best practices followed - to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

COOKIES

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns.

This website is hosted by Showit which uses cookies across their sites to help identify and track visitors, their usage of services, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this website, with the drawback that certain features may not function properly without the aid of cookies. For more information please visit https://showit.co/privacy/

Google Analytics are used for tracking visitors and aggregating information about the traffic to this website. The Google Analytics privacy policy can be found here: here. You can learn more about how to opt-out of tracking in Google Analytics here.

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AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependants to use this site.

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CHANGES TO THIS POLICY

The Cross-Eyed Fox reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If material changes are made to this policy, you will be notified here that it has been updated, so that you are aware of what information is collected, how it is used, and under what circumstances, if any, it is used and/or disclosed. If this website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products.


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CONTACT DETAILS

If you would like to: access, correct, amend or delete any personal information stored you, register a complaint, or simply want more information please contact Privacy Compliance Officer at admin@thecrosseyedfox.com or by mail to The Cross-Eyed Fox.

[Re: Privacy Compliance Officer]
[The Cross-Eyed Fox, Bushell Street Mill, Bushell Street, Preston, LANCS, PR1 2SP, United Kingdom]